RTV- Taking credit for incorrect amount
Has anyone run into this before?
We have the system configured to create the adjustment voucher when an RTV is completed.
How many folks actually have this turned on?
What we find is that on occasion, a receipt and RTV is created and then a change to the unit price is done to the PO. Causing us to take a credit from the supplier for the receipted amount, which may or may not be appropriate.
Have folks run into this and how do they resolve or prevent it?
Thanks
Wendy