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how do I request A New Customer User Administrator (CUA) When The CUA is Not Available

Hi everyone, my director of finance wants to become the new Administrator of its property (in order to manage the cases and else) but the last administrator was someone that left the company a while ago and we dont have anyone to approve her user. Is there any case that i can open to doing this? or do we have to contact some one by email?

Thank you

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