Customer Relationship Management - PSFT (MOSC)

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Unable to send mail notification from a case note (where attachment is added) | PeopleSoft 8.53

edited Mar 17, 2023 9:55PM in Customer Relationship Management - PSFT (MOSC) 4 commentsAnswered

Hello,

When trying to send a mail notification from a case note where attachment is added, system is unable to send it, spinning circle and session is getting timed out.

Navigation: Main Menu -> My Worklist -> Case OR Main Menu -> HelpDesk-> Search Case

  1. Open any case
  2. Clicking on a note (where attachment is already added) and click Email
  3. Spinning circle, and after 5-6 mins session time-out
  4. But it is working for note having no attachment.

Getting this error on PeopleSoft 8.53

Requesting advise on this issue.

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