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Simphony R&A: 20.1.10.1.2 - definition of fields

in Retail Point-of-Service Solutions (MOSC) Question

We are running Simphony R&A: 20.1.10.1.2 and I have a question on the Daily Operations Report.  Where can I find the documentation that speaks to the calculation that are being shown in that report. For example, the calculation of average turn time. I just need to get an understanding of how these metrics are calculate.

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