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MOS Notification for SR's

in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

We are new to MOS and have SR's that are created and see the Primary and Alternate Contact on an SR, but how do you get notification for updates for SR's where you are NOT either one of these contacts? I am not even sure if you are listed as the Alternate if you get email notifications when updates are made.

It would be nice like in other SR management that you can sign up to subscribe to updates of an SR. Right now, I do not see any way to get notified when the status of an SR is changed. We have to go out and look to see if anything was updated on a periodic basis.

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