(Not only) Japan Oracle Support kills (not only) my Service Requests every 3 years.
My SR A opened on 2012/12/26 and Japan Oracle killed it on 2016/09/13.
My SR B opened on 2016/08/04 and they killed it on 2019/12/27.
They opened new SR C on 2019/12/27 and they killed it on 2023/03/31.
They opeend new SR D on 2023/03/31.
Could you tell me why the hell Japan Oracle Support kill my SRs every 3 years?