Payables ACH invoice payment issued with inactive bank account details...?
On 04/12/2023 we had an invoice ready to pay by ACH and the invoice remit-to bank account that was loaded to the supplier's invoice was the second account, which has an end date of 09/20/2022.
We've only been using ACH payments for about 22 months, and this is the only trading partner for whom this has ever happened. I'm wondering if we maybe missed a step to make this bank account inactive?