Teleservice - EBS (MOSC)

MOSC Banner

Activity History for Email Center

in Teleservice - EBS (MOSC) 1 commentAnswered

Oracle Email Center 11.5.10

SQL Script to Trace the Interaction History of an Email in Email Center. (Help debug processing issues) (Doc ID 1053500.1)

Does anybody know how to get more details on what happens when you reroute an email to another mailbox?

Using the script above, I can see that the email was rerouted..

"..........Milcs Id : 9136053 Milcs Type :Email Rerouted to a different Account"

..but I don't know which account it was routed from and to. We could have an email that is rerouted many times. I have checked all columns on jtf_ih_media_item_lc_segs a,jtf_ih_media_items b,JTF_IH_MEDIA_ITEM_LC_SEGS_V, but can't see anything that looks like a email_account_id.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center