Acme Packet (MOSC)

MOSC Banner

looking for help with SIP-Rec to Verint HMR

in Acme Packet (MOSC) 1 commentAnswered ✓

I am working on an integration with Verint call recorder.

the ask from Verint is to create an HMR that takes a field (x-inin-cnv: ) from the OK response from the initial invite and insert it on the invite to the sip-rec server. see below from Verint Doc.

any help on this is appreciated

1. Configure an incoming HMR on the Genesys Cloud CX-ENT realm: a. Check to see if the SIP header “x-inin-cnv” is present in the INVITE request or response. b. If present, copy the header name and value to a new “x-inin-cnv” a-line in SDP.

2. The SBC starts a recording session, and copies SDP to the SIPREC INVITE

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center