Acme Packet (MOSC)

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SBC reboots randomly after save/activate config

in Acme Packet (MOSC) 4 commentsAnswered ✓

Hello team,

One of our customer is facing an issue with its Acme Packet 3900 :

Randomly, the SBC crashes and reboots after save/activating config.

They noticed first this behavior in January 2023 after upgrading to 9.1.0p1.

They recently upgraded to SCZ 9.1.0p5 but issue remains.

They have two standalone SBCs and issue is seen on both so it looks like more a software issue than a hardware issue.

The issue is random, for an exemple, customer changed steering-pool port from 9999 to 9998, save/activate and it works.

Then he proceed to switch back from 9998 to 9999, save/activate, and he gets "Product does not support a Web GUI" and then SBC reboots.

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