Direct Deposit after Prenote

Hi,

We are using HCM 9.2 PUM 35, PeopleTools 8.58. We are current on Tax updates.

We are running into an issue with some employees not getting their prenote status change to Submitted from Not Submitted for 2 or 3 pay cycles. After 3 pay cycles, the system then changes to Submitted, and subsequent payroll sends Direct deposit.

Employees are concerned why they are getting Checks for the 3 pay cycles, instead of just 1. It does not happen to everyone. Usually about 2 employees per 100. All the changes are done by the employees themselves in ESS direct deposit page, and the Effdt is the date they do the update. We have Audit that shows they did the update only once.