Receivables - EBS (MOSC)

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How to capture the customer's returned amount

in Receivables - EBS (MOSC) 14 commentsAnswered

Hi Team

Version R12.2.6

We have business requirement as below.

Process:

  1. Receiving data from Legacy system and automatic creating Sales Order in Oracle -$ 100
  2. Imported Auto Invoice in AR - $100
  3. Created AR receipt and applied with invoice- $100.
  4. Later customer returned goods -RMA Credit Memo - $10
  5. Making payment (refund) to customer for returned amount in Legacy system not in oracle.

So how can we capture the returned amount in Oracle which legacy made?

Note: Business does not want do refund from Payables.

Appreciate for your help

Thanks,

Mallik

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