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goldengate - extract exists but complained not foune

HI guys,

I am using the latest version of golden gate on 11g database.

info all and stop extract commands show that extract ext11 exist. but when I start or delete the extract, system complained not exist. Any body has expenience similar?

GGSCI (s4infrasgbd1901) 3> dblogin useridalias ggadmin11

Successfully logged into database.

GGSCI (s4infrasgbd1901 as ggadmin@test11gg) 4> info all

Program   Status   Group    Lag at Chkpt Time Since Chkpt

MANAGER   RUNNING

EXTRACT   STOPPED   EXT11    00:00:00   198:50:39 <--- status

EXTRACT   STOPPED   PMP11    00:00:00   198:31:24


GGSCI (s4infrasgbd1901 as ggadmin@test11gg) 5> start extract ext11;

ERROR: EXTRACT EXT11; does not exist. <---- strange


GGSCI (s4infrasgbd1901 as ggadmin@test11gg) 8> stop extract ext11

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