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How to resolve EM Console Service Test from EM Management Beacon violated threshold

in Enterprise Manager Generic (MOSC) 1 commentAnswered ✓

We have a database enterprise edition 19.19 , Oracle Enterprise Manager Cloud Control 13c Release 5, all running on Red Hat Enterprise edition 3.10.0-957.10.1.el7.x86_64

I have been getting the following message from the OMS:

Target type=EM Service 

Target name=EM Console Service 

Categories=Performance 

Message=EM Console Service Test from EM Management Beacon violated the threshold; Metric: avg_response_time; Collected value: 24785; Threshold value: 12000.0 

Severity=Critical 

Event reported time=Jun 20, 2023 12:00:23 AM EDT 

Associated Incident Id=20393 

Associated Incident Status=New 

Associated Incident Owner= 

Associated Incident Acknowledged By Owner=No 

Associated Incident Priority=None 

Associated Incident Escalation Level=0 

Event Type=Metric Alert

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