CD kit shipped under part number A91377-01
It's been a week since we opened an SR and requested installation software for Oracle 9 database (server/client) for OpenVMS 7.2 for Alpha.
Non-technical support suggested to download CD for Windows, then they sent us to technical support, then, they give us Windows again, then, finally, after a week of fighting they started to understand that we need OpenVPM for Alpha and provided a link to download oracle 9.2 which is not compatible with OpenVMS 7.2 for Alpha.
We keep asking to provide us with CD kit A91377-01 - they keep providing anything but not what we ask for. I am lost, there is no way to talk to a human, people on the phone - just passing our messages to a manager and have no basic knowledge and no understanding of customer needs.