Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

Acme Packet (MOSC)

Call Routing with Refer method and Ring back

Sep 22, 2023 4:13PM in Acme Packet (MOSC) 9 commentsAnswered ✓

Acme Packet 4600 SCZ9.0.0 Patch 6 (Build 449)

Oracle Linux branches-7/el7-u9 {2022-07-21T07:00:00+0000}

Build Date=11/18/22

Question: Need help with Call flow with refer method and ring back. Here is call flow

Customer dialed a 800-number and call routes to contact center.
Contact center App play the message .
After playing message app refers the call to next destination (a DID in PBX).
DID is providing the ring back but customer isnt hearing the ring back. (this is the issue)
When DIDs gets answered, Customer has two way audio.
How to pass ring back messages to carrier on this refer call flow?

Tagged:

0

Howdy, Stranger!

To view full details, sign in to My Oracle Support Community.

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month