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Receivables - EBS (MOSC)

AR Credit notes (OM RMA flow) - Incomplete or unapplied to invoice

Sep 25, 2023 7:50AM edited Sep 25, 2023 8:00AM in Receivables - EBS (MOSC) 2 commentsAnswered ✓

Oracle Receivables, version 12.2.4

Hello,

I need some help with the following questions, please, related to the Credit Notes generated automatically from OM (RMA process).

The credit memos come automatically applied to the original invoice/order line, that is returned. Is there a way for these credit memos to be generated in AR as unapplied on the invoice?
The credit notes are generated as Complete. Is there a way to Incomplete these invoices? When I click the Complete checkbox I get the message: Field is protected against update.

Regards,

Cornel

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