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Oracle 12.2.4 Service module: Can Problem Summary at SR level be defaulted?

Oct 8, 2023 6:57AM edited Oct 23, 2023 3:48PM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Oracle Service

Applications Version: 12.2.4

I have a requirement to default the value for 'Problem Summary' field at SR header.

Is there a profile option exists? I tried Service: Default Summary but does not work.

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