How to correct Reversed Receipts Category
Oracle EBS
Oracle Application 12.2.10
A receipt was reversed with a Category of "Non-Sufficient Funds" and a reason of "Payment Reversal" in Error within AR CASH RECEIPTS.
This causes 2 lines to populate in Bank Reconciliation module related to the receipt. One of which gives the error "receipt reversed" and cannot be reconciled and another identical line with normal functionality.
Normally if NSF was selected for both category and reason for reversal these two lines would net to zero. Since one of the lines is shooting an error message and not allowing reconciliation, we are unable to reconcile cleanly.
Is there a way to update the reversals Category or reason to fix this issue?