TLS Cipher list

Hi guys,

I'm implementing a connection to Genesys PureCloud and my TLS is failing with error 21 (Decreption_failed). I followed step by step the implementation guides and i don't understand why. Genesys PureCloud Supported TLS ciphers include:

TLS_RSA_WITH_AES_256_CBC_SHA

TLS_RSA_WITH_AES_256_CBC_SHA256

TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256*

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384*

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384*

And i'm sending

The third one is a cipher by default to protect itself against the POODLE attack.There is any way to remove it....i mention in my profile i have only the first 2.