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How do I see a 'product category' SR in MOS?

edited Nov 20, 2023 9:53PM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered

HCM 9.2, PT 8.59

We have a recently opened SR in MOS that I requested. Our IT person who created it gave me the SR number and the link from the automated reply however I cannot access it (message says it cannot be displayed). When I asked him he said it was probably because it is in the 'product category'. I currently have a PowerView set up on the MOS dashboard to look at the three Support Identifiers we use but I don't know how to see a 'product category' SR. Does that ring

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