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Mass update functionality not working for selected users

We're in the process of upgrading our on-prem OTM to v6.4.3 and seeing issues with Mass Update functionality not working for certain users.

What's strange is these users if they login in different machine it works as expected which is making us to believe it is browser and machine specific.

Is there any browser specific settings that needs to be enabled/checked for this feature to work.

Also note the functionality however works in the current Production v6.4.2 on these very same machines.

Thank you!

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