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Document Cannot be displayed

in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Not able to search My Oracle Support.

Always get following message for anything I search.


e.g. I was trying to search document ID 2062712.2 (PeopleSoft PeopleTools Patches Home Page) and got below message.


Document cannot be displayed. Possible reasons are:

  • The document id was entered incorrectly. Please check and try again.
  • The document id does not exist (was referenced incorrectly).
  • The document is not classified as publicly accessible ("non-public").
  • The content is being updated and it is temporarily unavailable but will be made available again soon.


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