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I've added a new SI but cannot create a technical ticket using it.

edited Feb 14, 2024 7:44PM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered ✓

Hello,

I just added a new SI and then added users to them. They all have Create and Update and I'm the admin.

When we go to create a new technical SR, the box to pick an SI is grayed out. The only option is an older SI we were using, but it's no longer valid. We're able to create tickets under it, but hoping to see why the new one isn't an option.

The setup for the new SI looks to be the same as the old one. The only difference is the SI # for the old one is the real SI number while the new one is the system generated #.

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