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Apps Unlimited Value of Support Series: Help Yourself to Faster Solutions

in EBS Announcements


Your side of the partnership doesn't stop at creating the SR - why is your engagement in the first few days of the SR life crucial for ensuring timely solutions? Connecting with your Support engineer to ensure they are troubleshooting the right issue and providing them with what they need to investigate the problem will keep you both on-track and the momentum flowing to get to that solution faster. 

But, what can you do? Here are some best practices:

* SR Creation - It all starts with creating the SR. Take time to enter in a comprehensive description including steps to duplicate, error messages received, affected applications and other pertinent information. Also, include any relevant data such as logs and screen prints. Providing this information helps to prevent back-and-forth requests for additional information and files – AND, presents an opportunity for automation to identify a known issue and quickly provide a solution. 

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