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Creating SR in MOS blocked due to'A connection to the server has failed (Status=504)

in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered ✓

I have the same issue as described in "When Attempting To Create Service Request, Error 'A connection to the server has failed (Status = 504)' occurs (Doc ID 3001196.1)".

When I follow the posted solution, I can't find 'Resources' on MOS' Service Requests Home page. Can anyone help? It blocks me to submit an urgent SR.

SOLUTION

1. Go to Service Requests
2. Resources
3. Server Scripts
4. Look For Before insert triggers
5. Comment Out Or Disable Before insert triggers
6. Retest the issue

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