Financial - JDE1 (MOSC)

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Service Billing - Cannot Void SB Cr Memo after voiding applied receipt

edited Apr 5, 2024 2:27PM in Financial - JDE1 (MOSC) 1 commentQuestion

JDE E1 9.2 MS SQL Server

Due to a vertex issue, R48121 (with other related UBE's) created an out of balance cr memo with the difference being the tax amount. No tax should have been created so invoice must be reprocessed.

After going into P48250 and selecting the CR Memo and VOID we found out that the CR had already been matched to an invoice and the error ID 3518 Invoice not eligible for deletion. With the cause "An unposted invoice cannot be deleted if it has any matching documents associated with it.

The CR Memo Invoice match had already occurred and the transaction was voided and the void posted. Unfortunately we still get the error.

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