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FRM-92102 network error with Java Forms

We have a user receiving the below error after navigating around in forms for several minutes. This error message appears and she has to completely shut down EBS and relog in. We have searched Google and MOS, but the documented solutions appear to be related to java version and clearing java cache. The location recently went through an IP change, but had the IP address whitelisted with our hosting provider. The fact that the user can log in successfully and only sees the error after she has already been navigating around forms leads us to believe it is not

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