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AP6350 0% healthscore after power outage

in Acme Packet (MOSC) 1 commentAnswered

Hi,

Good day! Our customer's SBC 6350 (nnSCZ910p9) was affected by a power outage last June 3, 2024.

Upon the restoration of power, the data center's ACs did not go up with it which increased the SBC pair's temperature.

The same day around 8 AM, the temperature of the SBCs was normalized (below 85C) but still showing 0% Healthscore.

Would you guys help me with some insights if this behavior is normal where we need to manually reboot (1by1) the SBCs to restore the healthscore to 100%? The expectation was since the power was restored and the temp became normal, 100% healthscore should be seen in the status.

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