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WebADI EXCEL cannot access WebADI (72).xls. This document may be read-only or encrypted

We are currently on Oracle 12.1.3 and using Edge.

Users are receiving the following error messages when downloading ADI journals.

EXCEL cannot access WebADI (72).xls. This document may be read-only or encrypted

WebADI (72).xls cannot be accessed. The file may be corrupted located on a server that is not responding or read only.

Does anyone know how we can resolve this problem.

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