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How can I close a Travel Authorization with a Cash Advance associated to it?

edited Jul 2, 2024 9:06PM in Enterprise Service Automation (ESA) - PSFT (MOSC) 6 commentsAnswered

We are using Peoplesoft 9.2 Expenses. I have a Travel Authorization which is in approved status and a Cash Advance was issues against it. The travel did not occur and the traveler returned the Cash Advance. It was then recorded and reconciled, however, the Travel Authorization is not close and still shows the encumbrance. How can I close that Travel Authorization to release the encumbrance?

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