Manufacturing - JDE1 (MOSC)

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E1: E17: CRM - R17680 case escalation notification email is not sent to the group provider

edited Jul 26, 2024 6:08PM in Manufacturing - JDE1 (MOSC) 1 commentAnswered

Hi comunity,


When creating a case, the email is sent perfectly to the entire group of suppliers, but it does not work that way with the escalation notification...



When an open case is escalated with batch R17680, it scales the case level perfectly and modify the priority but does not send notification escalation mail to the group provider...


The configuration in P17001 (SM/W constant), is for notification and with message center activated.

I also leave screenshots of the configuration of group provider P17506

I have reviewed document E1:17: Case Management Setup and Configuration (P17500 / P90CG501 / P90CG504 / P90CG002) (

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