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ORA-20000 error

My group his running Oracle 19c on Linux VM machines. I am a DBA, but mostly, these days, a PLSQL developer. In March, the system DBA refreshed the PreProduction machine with data/code from Production so we could test some things. I recently was troubleshooting a user's issue. He was uploading an XML file to be parsed. He received ORA-20000: CMN_ENS_SEND_MAIL_PKG. Send_Mail does not recognize the work environment.
evnt_id/submsn/asmt/sqlcd/errm/retry_max/num_retries :ETL_DISABLED//////

I have never seen this error message. I conferred with the system DBA and he has no idea. I am thinking, something wasn't set correctly. He didn't change passwords and such in March and we caught that. The mail proxy server is up and I can ping it. Not sure where to look for the issue. Any assistance would be greatly appreciated.

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