CRM On Demand - Administration (MOSC)

MOSC Banner

Reopening of SRs

in CRM On Demand - Administration (MOSC) 1 commentAnswered

Greetings community, I appreciate your guidance to determine if it is possible to create a new SR if the client linked to it responds to the SR in question after it was closed or placed in a specific status. It is required that if the customer writes about the same case another different SR is created and not the reopening of the previous one.
Thank you very much for your collaboration.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center