Install Base and Asset Tracking - EBS (MOSC)

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Serial Numbers not populating in install Base

Sales order line has been closed but serial number is not showing in Install base record

Serial number of Line 1 (ATO Type Item) is populating in sales order >Lines section>Actions>Additional line Information>Delivery Tab > Serial number from

And that serial number should also populate in install base but it's not happening.

Consequently, I'm unable to search the item Instance using that serial Number

Pls advise

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