Hyperion Financial Management (HFM) (MOSC)

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User Connexion Smartview

in Hyperion Financial Management (HFM) (MOSC) 4 commentsAnswered

An issue has been encountered by 3 users where they can successfully connect to SmartView in Excel, but the responses from SmartView links are inconsistent: no data appears, and there are no error messages.

Workaround applied on 13/09:

  • A new user account was created in HFM (Native Directory): OK

Observations:

  • No issues were detected with the new account on the PC and SmartView, confirming that the problem is likely related to the access rights of the original account.

=⇒ Unfortunetly this track is not solving the issue the user original account was reset, but the issue persists, and he still cannot access data in SmartView.

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