Receivables - EBS (MOSC)

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How to restrict the Dunning letter being sent repeatedly in 'Days over' due setup in R12.

in Receivables - EBS (MOSC) 1 commentAnswered

Hi Experts,

We have below requirement from client. Pls share your valuable suggestion.

Client want to restrict the Dunning letter being sent repeatedly in Days overdue setup in R12.2.11.
The system doesn't take account if once letter is sent out to customer, if user run the IEX:Send program the system sends the Dunning letter again to same customer who have received same Dunning letter already for the same transactions.

Client, doesn't want to go with this functionality in over due setup, also they denied to go with the Staged Dunning plan setup.

Due to this issue our UAT phase has stopped. I request your immediate solutions on this issue.

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