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Capacity Settings in Oracle Fusion Human Resources Help Desk Cloud Service

in Oracle Database Appliance (ODA) (MOSC) 1 commentAnswered

How do capacity setting work for the HRHD Helpdesk Module. I have an Agent that has a capacity setting of 25, They are still being assigned New Service Requests. I found the documentation on Capacity settings, but just want some clarification about how the setting actually works and what statuses are considered when capacity is at the max?

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