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Your Milestones Matter to Us in Oracle Support!

in PeopleSoft Announcements

When Support understands your implementation project and related milestones, it allows management and engineers to work together to better support your business needs. Issues are understood in context of related timelines.

Milestone Alert SRs:
Inform us of your milestone via a new Service Request (SR) and include the word 'Milestone Alert' within the 'Problem Summary' or add an 'Update' on an existing SR. Include the following details within the 'Problem Description' or 'Update' in the Service Request.
Important information to include:

  • What is the milestone-project? Upgrade, new implementation, adopting OCI, patching, CRP/UAT etc.
  • Go-live/completion date of the milestone.
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