Install, Upgrades & Change Mgmt - JDE1 (MOSC)

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Your Milestones Matter to Us in Oracle Support!

in Install, Upgrades & Change Mgmt - JDE1 (MOSC)

When Support understands your implementation project and related milestones, it allows management and engineers to work together to better support your business needs. Issues can then be understood in context of your related timelines.

Milestone Alert SRs:
Milestone Alert SRs are used to gather relevant information about upcoming important dates for your projects. Inform us of your milestone by opening a new Service Request (SR) and include the words 'Milestone Alert' within the SR's Problem Summary. Include the following details within the 'Problem Description:

  • type of milestone (e.g. upgrade)
  • milestone completion date
  • any significant details of the milestone
  • phases of the project, current and go-to release levels, and impacted applications and/or tools releases

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