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ID Subscription needed to switch to the new version of my oracle support

edited Dec 2, 2024 4:50PM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

Hi

I am currently still unable to connect to "Switch to My Oracle Cloud Support" to open Service Requests (SRs) on behalf of our client for Oracle HCM. I would like to request the same access as {removed by admin}, who supports the same client.

To clarify:

I support our client directly on Oracle HCM, not Alithya.

I need access to Oracle Support to open SRs for our client.

I do not have the subscription ID (CSI), and Terri confirmed that she was not required to complete an "ID subscription" to obtain her access.

The steps already made:

  • Created a SR

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