Visibility of Your Milestones Enables Us to Prioritize More Effectively

When Support understands your implementation project and related milestones, it allows management and engineers to work together to better support your business needs. Issues can then be understood in context of your related timelines.

For issues discovered during a milestone’s life cycle, having early awareness of your critical dates and insight to potential impact of the issue to the milestone will allow us to respond more appropriately to your situation. You can expect:

• better coordination of resources
• prioritization of work based on your business needs
• early engagement of other teams or product areas (e.g. Development)

Milestone Alert SRs are used to gather information about upcoming important dates for your projects. Inform us of your milestone by opening a new SR including 'Milestone Alert' in the Problem Summary and these details in the 'Problem Description':