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EAS Console "Login Failed" with java.lang.NullPointerException error

edited Dec 30, 2024 5:41AM in Hyperion Essbase (MOSC) 2 commentsAnswered

Hi Oracle Community

In the QAS Environment, we suddenly cannot log in to EAS Console without adjusting any settings beforehand. An error message “Login failed” pops out. Other services are fine.

easconsole.log: [2024-12-27T10:54:06.545+08:00] [EssbaseAdminServices0] [ERROR] [ESSEAS-35505] [oracle.epm.essbase.eas] [tid: 126] [userId: <anonymous>] [ecid: 00jYCrS1QuJFw00Fzzw0w00003Wc000B1p,0:1] [APP: EAS] [partition-name: DOMAIN] [tenant-name: GLOBAL] Following Exception occurred for user admin. Message exception is java.lang.NullPointerException

We have tried restarting AP and Essbase Server Services, restarting AP and Essbase Server, and re-configuring AP Server EAS Service, but the problem remains. The AP Server EPM System Diagnostic Report looks fine as well.

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