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Siebel CTMS Subject level date is not sync to site level

Hi, Dear Experts

When we add new subject like “Screen Failure” status, the "# Screen Failure" is not +1 automatically in site leve. This is not only happens on "Screen Failure" status. Sometime the subject count is +1 automatically, sometime it does not.

Any advice?

Is there any article about subject automatically calculation service?

Or can I find the job log for calculation record?

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