Blank event box error when opening multiple projects
P6 v 21.12.5.44060
Some users are receiving a blank event box when they attempt to open an activity layout after opening multiple projects. They will open the projects, then choose the layout, and the blank event box appears. They can close the event box but whenever they try to open the layout, the box appears. If they close the app and re-open, sometimes it will work but it's only a temporary solution.
This is occurring on both the p6 client and on virtual desktop. It's happening with multiple different projects and multiple different layouts but only a couple users are reporting the problem. The only fix we have found is to have the user log in with a username and password rather than using p6 pro cloud connect authentication. This leads me to believe this isn't a data issue but something to do with the user authentication? Is there any explanation for the blank event box and what it could mean? Image of the error is attached.