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Unable to login Oracle Support

in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hello All

I am unable to login into Oracle Support. After the login page, I am stuck in a page where I am asked to setup MFA. Some of team members aren't facing this issue. Without MFA they are able to login.

Following is the security team reply. If I need to create a SR, please let me know what is applciation and other details I need to choose

The difference I have observed is that it doesn't work whenthe redirection happens from  https://signon.oracle.com/signin to  https://login-ext.identity.oraclecloud.com/ui/v1/myconsole?root=my-info.However, it works when no redirection occurs, and we simply get a response from

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