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Why it's asking Identity Verification with Subscription Id and account name? Please help.

in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

I have the approved support identifier with create/update for SR access. To create SR whenever I click on 'Switch to My Oracle Cloud Support' link it takes me to an Identity Verification page for Subscription ID and Account name. Where do I get those two details?

It should automatically take me to the next page without asking me those details. Isn't it?

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