Using the My Oracle Support Portal (MOSC)

MOSC Banner

Assistance Required for Accessing My Oracle Support (SRs Portal)

edited Feb 12, 2025 8:28PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hello,

I am experiencing an issue accessing the My Oracle Support (MOS) portal. I can successfully log into the old support portal, but when I click on "Switch to My Oracle Support", I am prompted to sign in with my Oracle account.

Upon signing in, I am redirected to a page titled "Identity Verification", which requests me to enter a Subscription ID and Account Name. However, I am unsure where to find this information.

Could you please guide me on how to retrieve my Subscription ID and Account Name so that I can complete the verification process and access the support portal?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center