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Unable to add users to My Oracle Suppor tCSI

After recieving the request and approve to adding user ot Oracle support.

Then , he is facing problem to register himslef with the new support portal.

He answered th e2 questions for Subsctiption ID & Account Name but the naswers weer not accepted.

Please advise on how to reach to the prpoert Subsctiption ID & Account Name

Regards,

Mohsen

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