Order and Service Management (Communications Industry) (MOSC)

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Preventing OKS Credit Memos for NO CREDIT RMA Orders

edited Mar 26, 2025 4:05PM in Order and Service Management (Communications Industry) (MOSC) 1 comment

Hi Team,

We have an issue where OKS Credit Memos (CMs) are still being generated for RETURN RECEIPT NO CREDIT RMA orders. Ideally, when we use this order type, OKS CMs should not be created in AR.

Do you happen to know if there’s any functional setup or configuration that can prevent OKS CMs from being generated in this scenario? I’d appreciate any insights you can share.

Thanks

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